Terms and Conditions

Terms and Conditions of Purchase

 

Duties, Import Tax, and Brokerage Fees

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.

Returns and Non-Returnables

You have 14 days to return your product.

Refunds will be processed once items have been received.

Refunds will not be processed if items have been damaged.

All return shipping and courier fees must be

We are unable to accept returns for custom orders.

Returns and Refunds

As per UK Law...

Customer must pay PnP for returns

Customer’s account will be credited on receipt of return

Hand Made and Product Variance

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Product Care

Care for your new product(s) by:

* Hand Wash, cold water, mild soap

* Line Dry

* Cool Iron if Necessary

* Do Not iron directly on embroidery

* Do Not Bleach

* Do Not Use Fabric Softener

* Follow all Care Instructions that come with your item (s)

 

Your product(s) can be damaged if:

* Put in a clothes dryer

* Product (s) are washed using bleach

* Product (s) are washed with fabric softener

* Product (s) are washed on warm or high temperature heat cycles

* Product (s) are ironed on medium or high heat

* Product (s) are not washed seperately

Coupon Terms and Conditions

Esme & Ivy (“Esme & Ivy”, “Our”, “We” or “Us”)

All our usual terms and conditions and policies apply to coupons (also referred to as vouchers.). These terms and conditions will also apply to the purchase and redemption of coupons and vouchers available at www.thisworks.com (‘Website’)

1. Rules

1.1 The use of coupons and vouchers fall under the following terms and conditions:

  • In order to redeem a coupon or voucher, you will need to register an account with us through our Website.
  • Coupons or vouchers received through our Website will be delivered automatically by electronic means to the email address you specify.
  • Coupons and Vouchers must be redeemed on our Website, as full or part payment of products from our Website.
  • Coupons and Vouchers may only be redeemed once per customer.
  • When acquiring a Coupon or Voucher, ensure your email address has been entered on your account correctly.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when redeeming coupons and vouchers, unless otherwise stated on said coupon or voucher.
  • Coupons and vouchers are dated and expire 2 months from the date of issue.
  • Coupons and vouchers cannot be exchanged for cash.
  • Only one coupon or voucher may be redeemed per purchase. Coupons and vouchers may not be combined on purchases.
  • Where coupons and vouchers stipulate an amount in a specific currency, they may only be redeemed against products purchased in the same currency as appears on the coupon or voucher.
  • We are not responsible if a coupon or voucher is lost, stolen, destroyed or used without permission. No replacement will be provided in these circumstances.

1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.

Gift Voucher Terms and Conditions

This Works Products Limited (“This Works”, “Our”, “We” or “Us”)

All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.thisworks.com (‘Website’)

1. Rules

1.1 The use of gift vouchers fall under the following terms and conditions:

  • In order to purchase a Gift Certificate, you will need to register an account with us through our Website.
  • Gift Certificates ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order.  Our Gift Certificates include unique numbers and configurable patterns.
  • Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website.  A Gift Certificate cannot be used to purchase a further Gift Certificate.
  • When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly.  We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
  • You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).
  • All Gift Certificates are dated and expire 12 months from the date of issue.
  • Gift Certificates cannot be exchanged for cash.
  • Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
  • Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
  • We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.